I wanted to follow up with an article I wrote earlier this year on, “Bill’s Auto Repair” located in Hiawatha Kansas 66434. The article was titled, “A Small Adjustment For The Customer.” I couldn’t understand why Milton the mechanic would not recheck his work on the front hub bearing I brought in. Milton said he would have to charge me another $100 or so in labor to replace the bearing since he did not buy it. I called this a small adjustment since I know what is involved replacing this bearing which he refused to do. With his power tools he could of performed this small adjustment for me under 15 minutes if he really wanted me as a happy customer. He did not know that I have over 25+ years experience working in the private sector as a ASE Certified Auto Repair Technician. I wanted to see how this shop handles its customers.
After refusing to pay Bills Auto Repair in Hiawatha Kansas another $100 to replace a bearing again, I replaced it just to see how bad this bearing was installed by Milton the auto mechanic. I found the 36 mm axle nut was loose which could cause premature wear on this bearing. The next thing I discovered was the O-Ring was crushed, torn, and installed incorrectly by Milton. This could also cause a good bearing to go bad real fast. The spot where this O-Ring was suppose to go was not cleaned and was covered with rust and dirt. One of the three bearing hold down bolts was loose which could cause improper alignment of the new bearing. With all of these mistakes made by Milton the auto mechanic at Bills Auto Repair located in Hiawatha Kansas 66434 I don’t see how I was going to pay him another $100 to screw up another new bearing. The inside of my New tire was wore out which now needs to be replaced. All I wanted was him to recheck his work and warranty his labor.
After finding all of these installation problems and Bills Auto Repair not wanting to honor their ‘Labor Warranty‘, my final review is to stay away from these guys as far as possible. Just because you try to save money by bringing in your own parts for them to install do not believe them when they say the part was installed correctly and you have to pay again to have it fixed. My advice would be to have a reputable auto repair facility document the installation problems and try to get your money back from Bills Auto Repair located in Hiawatha Kansas. Rather than relying on Bill’s to admit they installed your part incorrectly.
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